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FAQ's

1. Is your jewellery anti-tarnish?

Yes, our jewellery is crafted using stainless steel with high-quality PVD and 18K gold plating, making it tarnish-resistant and long-lasting with proper care.

2. What is PVD coating?


PVD (Physical Vapor Deposition) coating is an advanced process that makes jewellery more durable, water-resistant, and resistant to fading or tarnishing. It gives a longer-lasting shine compared to regular plating.

3. Can I wear this jewellery daily?


Yes! Our pieces are designed for everyday wear—perfect for office, college, and daily styling without worrying about quick fading.

4. Is it waterproof?

Our jewellery is water-resistant and can handle water exposure. However, we recommend avoiding perfumes and prolonged water contact to maintain its shine for years.

5. Do you accept returns or exchanges?

We offer easy exchanges in case of damaged or incorrect products. Please contact us within 48 hours of delivery with proof.

Refund and Return Policy

We want you to be completely satisfied with your purchase. If you're not happy, we're here to help.

Return Window

You have 30 days from the date of delivery to return your item for a full refund or exchange. Items must be unused, in original packaging, and in the same condition as received.

Return Conditions

To be eligible for a return, items must meet the following conditions:

  • Item must be unused and in original condition
  • Original packaging and tags must be intact
  • Proof of purchase is required
  • Item must be returned within 30 days of delivery

How to Return

To initiate a return:

  1. Contact our customer service team with your order number
  2. Pack the item securely in its original packaging
  3. Include your order confirmation or receipt
  4. Ship the item to the address provided by our team
  5. Refunds will be processed within 5-7 business days after we receive your return

Non-Returnable Items

The following items cannot be returned:

  • Personalized or custom-made items
  • Sale or clearance items

Questions?

If you have any questions about our return policy, please contact us:

Email: pravalikadinky@gmail.com
Phone: +91 7416996507
Hours: Monday - Friday, 9 AM - 5 PM